Print4™, the company’s flagship managed print solution, was developed from the ground up as an end-toend solution that maximizes device management and document workflow efficiencies, resulting in significant cost savings for most output fleets. While many companies excel at delivering individual pieces of print services, they often fail to aggregate them into a uniform “Managed” Print Solution. NER’s MPS platform has the ability to assemble and align those pieces within its platform to formulate and provide a holistic solution for each of their clients. “Resellers and their end-user clients can customize our solution to their business processes resulting in a powerful MPS program that works for them—not the other way around,” says Stephen Oatway, President & COO, NER.
Resellers and their end-user clients can customize our solution to their business processes resulting in a powerful MPS program that works for them-not the other way around
NER’s approach has earned them a loyal following with North America’s resellers, integrators, VARS, and their Fortune 2000 enduser customers. Demonstrating its broad reach among clients are a few examples—A National OEM Copier/Printer Manufacturer chose NER to provide nationwide break-fix service in support of their CPP contracts. These services are tracked and logged inside the Print4 system allowing the OEM to properly invoice parts and labor to their clients. Another Global OEM Copier Manufacturer standardized on NER’s Print4 technology platform for meter collection, supplies management and service administration.
NER also provides full MPS support (supplies and service) for all non-like OEM devices in the client environment. Oatway believes that the market is experiencing overall acceptance of MPS, but there are also indications of commoditization of MPS resulting in downward pricing trends. The coming years will witness a continued push towards digital, mobile MPS and document workflow. To be in the leading edge, NER therefore is focussing to enhance its tool set with the goal of improving and simplifying the client experience. “We will accomplish this via expansion of our mobile and document workflow offering, ongoing SaaS development and integration, and continued expansion of our national partner network,” confirms Oatway.